FAQ

  • GENERAL
  • LIGHTING
    • WHAT IS PUTCO'S PRODUCT WARRANTY?

      Putco, Inc. (“Putco®) exclusively warrants the following Putco® branded products to be free of defects in workmanship or materials when properly installed on initial customer’s vehicle. This Limited Warranty is made as of the date of first retail purchase and is extended only to the initial retail purchaser.

      • 12 Volt Lighting Products: Limited Warranty term is one year from date of initial retail sale (however there are extended warranties on the emergency and other light fixtures - stated in the product description)
      • Stainless Steel & Aluminum Accessories: Limited Warranty term is one year from date of initial retail sale, provided; (a.) products featuring “Putco’s NeverRust™ finish are additionally warranted not to exhibit surface rust conditions on the chrome or polished surface, materially affecting the structure or value of the part, for so long as installed on the initial retail purchaser’s vehicle, (b.) the term of Limited Warranty for powder coated Black Platinum and painted products is ninety days from the first retail purchase
      • ABS & ABS Chrome Trim: one year from date of initial retail sale

      Your Putco® Limited Warranty does not cover damage to your vehicle, vehicle systems, other products, or components not manufactured by Putco® to its high-quality standards.

      HOW WELL DOES THE 3M™ TAPE HOLD? WILL IT WITHSTAND THE EXTREMES OF WEATHER?
      • The 3M™ tape is an all-weather tape designed specifically for automotive use. It holds up to heat, cold, water, and other weather factors extremely well.

      "For over 40 years 3Ms automotive attachment tape scientists have kept pace with the ever-changing automotive industry and its wide array of surfaces. The unique construction and relaxation qualities of 3Ms automotive attachment tapes provide the automotive industry with some of the strongest and most reliable attachment tapes on the market today."

      I PURCHASED LOCKER SIDE RAILS BUT MY FACTORY BED CAPS COVER THE STAKE POCKET HOLES. WHAT SHOULD I DO?
      • Some vehicles have the option of a removable cap for access to the stake pocket hole, however, some vehicles have a solid bed cap and will require you to cut out the stake pocket hole opening.
      HOW FAR UP ON MY VEHICLE DO I INSTALL THE ROCKER PANELS?
      • There is no set distance but Putco recommend installing all rocker panels at least one (1) inch from the bottom.
      WHAT IS THE DIFFERENCE BETWEEN PRODUCTS THAT ARE DESCRIBED AS "DELUXE" AND PRODUCTS THAT ARE NOT?
      1. If a door handle kit is described as "deluxe", the kit will include a piece that fits behind the door handle.

      1. If it is a mirror cover set described as "deluxe", the set is for a full mirror cover. Mirror cover sets not described as "deluxe" will be a tape on, upper half mirror cover.
      I AM HAVING ISSUES WITH INSTALLATION. WHERE CAN I FIND INSTRUCTIONS OR GET TECHNICAL SUPPORT?
      • Please carefully follow the Installation Instructions provided for your Putco product.
    • WHAT IS PUTCO'S PRODUCT WARRANTY?
      • Putco warrants that its bulbs Cree XM-L2 LED and Nite-Lux LED Kits are free from defects in material and workmanship for 1 year from the date of purchase by the original purchaser, while the bulbs Silver-Lux Kit are free from defects in material and workmanship for 2 years from the date of original purchase and the bulbs Silver-Lux Pro Kit are free from defects in material and workmanship for 3 years from the date of original purchase. This warranty does not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, or alterations.
      DO I NEED A RESISTOR FOR MY LEDS?
      • Yes, Putco recommend resistors for all exterior applications to prevent hyper flashing or error codes from appearing on the dashboard.
      DO I NEED A WIRING HARNESS FOR MY HALOGEN HEADLIGHTS?
      • Company strongly recommend them to enhance the brightness of your new bulb while protecting your OEM wiring.
      DOES CUTTING THE 4-PIN PLUG VOID THE WARRANTY?
      • Some specific Year Make and Models require the 4-pin plug to be removed during installation, But we do not advise to hardwire our Blades unless recommended by OUR installation instructions. Putco would recommend using a Plug&Play harness to keep your warranty intact on both the product and your vehicle!

      **Note: improper installation, alterations, and extensions to the wiring between the driver and the light bar will VOID the warranty. **

      DO I NEED TO PURCHASE AN LED KIT WITH THE ANTI-FLICKER MODULE?
      • Most new vehicles (2000 and up) do require the anti-flicker module to prevent hyperflashing, bulb out indication on the dash, LED light not turning on, etc... because of this we always recommend to get an LED kit with the anti-flicker module or purchase one separately.
      DEAD/STUCK LEDS
      • All of Putco Blades are manufactured with up to 2,000+ High Power COB LED’s (60” inch versions) In some rare cases these light bars may have what appears to be a single dead chip that is noticeable at a very close distance, please note that these may go away with regular use of the light bar, only light bars that have multiple “dead/stuck” chips are covered under warranty.
      I HAVE AN LED KIT AND MY LIGHTS STILL HYPERFLASH OR DON'T TURN ON PROPERLY.
      • This is very common if the vehicle is equipped with a CANBUS /PWM electric system and it detected a difference of the load between the new LED and the factory bulb, doing the following sequence will reset the safety system and get your lights to work properly!

      • Turn the ignition to the “ON” position but make sure not to start the engine or headlights.
      • Keep it on the “ON” position for 2-3 minutes and then turn the Key Off.
      • Repeat this at least 2-3 times.
      • Start your engine and turn on your headlights.

      • After following this procedure your vehicle electrical system will detect the anti-flicker module and the LED lights will work correctly.
      INSTALLATION CLIPS
      • If you are transferring your Blade from your old vehicle to a new one and need to get new installation clips.
      NEED A RESISTOR FOR YOUR LEDS?
      • Yes, Putco recommend resistors for all exterior applications to prevent hyper flashing or error codes from appearing on the dashboard.
      DO YOU NEED A WIRE FOR HALOGEN HEADLIGHTS?
      • Putco strongly recommend them to enhance the brightness of your new bulb while protecting your OEM wiring.